INTERNATIONAL SHIPPING WITH DHL

RETURN & EXCHANGES

GENERAL POLICY

ORBIT Gear Indonesia will gladly accept any exchange if there's in any case, you're unhappy with the items you got. We ask no question, we will give you the new one without any additional cost except shipping cost that might be incurred during the process.

Please note that all orders are final; canceling and refund request is different with exchange and for that, we CANNOT GRANTED ANY REFUND REQUEST.


How to Attempt Exchange

  • You may exchange any item if you are not satisfied with the color or size. Returns or exchanges can also be made for any item with a manufacturing defect ( Not a damage caused by shipping process ).
  • Please contact us about any returns or exchanges request within 3 days ( 3 x 24 hours ) after receiving your order.
  • Returned and exchanged items must be in new condition, unworn/unused, with the original packaging and tags attached.
  • All SALE or SPECIAL DROP including EARLY BIRD items are final and will not be eligible for returns or exchanges.
  • All returns and exchanges must be approved beforehand.
  • To request a Return Authorization, please contact us on info@orbitgear.net. Once we have approved your return, we will provide further instructions.
  • All return attempted without a return authorization will be shipped back to you - please help us help you!
  • We strongly advise using a trackable shipping service for any exchange item being returned to the ORBIT Gear Indonesia HQ. ORBIT Modular Gear & Carry Goods cannot be responsible for reimbursement or compensation for packages lost in transit without proof of delivery to ORBIT Gear Indonesia.

For further help, hit us on info@orbitgear.net
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